Grand Hyatt New York

Spent three nights. No issues the first night everything seemed amazing. Second day my room was not cleaned they told me it was my fault because I had the red tag on the door and they must’ve thought I didn’t want service. For the record the red tag on the door was only there for two hours in the late afternoon so I don’t really feel this was a appropriate response. I said will can you please send fresh towels and empty my trash. Six hours later still not done. Went back Down to the desk to request again fresh towels and trash removed. It was late 1 o’clock in the morning she said OK the manager will be there to do that I’ll send her or him. Meanwhile 2 AM the maintenance man comes with three towels knocks on my door and hands Them to me. Not a great experience probably will never stay here again I paid a lot of money to have an unclean the room

The hotel is in a great location near Grand Central. The public and business facilities were fine. Room are very tired - peeling wallpaper in the bathroom, door to the fridge cabinet would not close, etc.

Check in an check out where very slow. The staff once you eventually got to them were very nice but the service was slow. Nice hotel. Excellent location. I like the marketplace downstairs and the convenience of that. The room was clean and good for me. The phone didn’t work so that was annoying I couldn’t order room service. I would however stay here again. It had everything else I needed.

Great location. Room was very nice. Zero complaints there. The only thing I'd say is beware of the $40/day add-on fee that they have. You do get $15 credit/day at their kind of a "snack shop" - plenty of selection on snacks and drinks. And $10/day at their bar. But I'd rather not pay the $40/day on top of the nightly rate. I don't need the food and drink credits.

I stayed in two rooms: 2249 and 2449 (long story why 2 rooms). Room 2249 was fine. Room 2449 had two problems: the shower door would not close completely and the bathroom door was partially off its hinge.