Scandic Park Helsinki

Check-in was very smooth and professional. Room was very appropriate immaculately clean and very comfortable. Bar service was good. Service in the restaurant was atrocious, and buffet - for children -quality was extremely extremely poor. Cold main courses old hard and only half one chips lukewarm pasta or just a few of the errors, All this coupled with staff taking 20 minutes almost to produce a bowl of ice cream for the desert didn’t paint a very good picture.

Our third time staying here and as usual it was a good choice. The only

We had a pleasant stay at Scandic park, the location was lovely and hotel decor good. The only downside was waiting and temperature. We had to wait around 45 minutes in a cue to check in, and in the restaurant we had to wait a long time to be served and in the end whenever i needed anything i would have to get up and go and find someone each time which wasn't pleasant. Also the temperature in the restaurant was cold, and despite many people complaining about this the hotel staff did not seem to be able to do anything about it - they said they don't know what to do. It was also difficult at times to get the temperature up in the rooms and got a bit cold at night. Many previous reviews has stated that in peak times the hotel couldn't cope with very large number of guests, we did not stay in peak times therefore it was manageable but i can imagine that it would not have been so good in peak season with lots of waiting for service.

We stayed at this hotel only one night but were quite happy with it. Friendly staff, clean and comfortable room and very good breakfast! Highly recommended!

They were not accommodating at all. The first couple of nights we were there for business the following 5 nights were for vacationing. We originally were in a basic room but on our 3rd night we were supposed to switch rooms to what I’d paid for. A king size with a park view. Well when I went to switch rooms for our vacation part of our stay. I was told they decided to make it easier on us an just keep us in the original room. I requested our room to be switched to what I paid for an was told “We have booked all of the rooms, so you’ll have to keep the original room that you came in with for business”. I again told them I was supposed to have the king bed with park view only to be told “It cost the same anyway and we really are sold out”. Unbelievable! Also to be in Finland you would expect the sauna to be available for hotel guest all day...well not at this hotel. Very disappointing especially after being out all day I would of really enjoyed a relaxing sauna. Needless to say I only got to use it 3 times.To reiterate I’m very disappointed in their customer service.