This used to be my top of mind hotel in NYC. This time, however, it fell several notches down. There were no hand soap or lotion in the bathroom (I asked the cleaning lady, who said they had run out). One day I asked housekeeping to please make the room after 3pm, but although they agreed, the room was left unmade. That night I called for extra towels, yet no one delivered any (I had to take some myself from the cleaning cart that was stationed nearby). After I left the hotel, I realized I left some clothing. I called three times until finally someone took the time to check the room. Also, I unfortunately happened to visit while there was an event involving around 400 teenagers that were always noisily crowding the lobby and elevators. I was overall disappointed with this visit.