Queen Kapiolani Hotel

At first I was a little disappointed because I paid for a king room and received a queen and I had no balcony like the pictures showed. But the staff here was awesome and accommodating when I needed to extend my stay an extra day.

This stay was horrific. The room smelled like smoke. The carpets were disgusting. I was originally put by the staff trash chute so I smelled hot trash every time I opened the door. The plumbing was so bad that I woke up to a bathtub full of poop. They changed my room but then none of the ice machines worked. I was put next to a room with barking dogs. The one microwave in the entire hotel was disgusting. When I pointed it out to the coffee shop worker she said that wasn’t her job and the hotel was responsible. When I told the hotel staff they said someone would look in to it. The next day it was still filthy. The power went out in the hotel. The school units are old and loud. The walls are super thin could hear everything in my neighbors room. The Deck restaurant is really good and the valet/bell staff are the best thing about this hotel. If you want comfort, cleanliness, and hospitality do not stay at this hote

I will stay here from now on if I’m in Waikiki! this hotel had friendly staff, clean facilities, beautiful views and somehow it managed to pull off a quiet feel in an otherwise chaotic tourist spot. Shout out to the valet parking employees they were efficient friendly and is willing to give you tips on what where and how to do in the island. Worth the price I paid in my opinion if you are contemplating a hotel in Waikiki please consider this lovely establishment and if you can squeeze it.. get as high up looking out at Diamondhead and the ocean view. With no other buildings obstructing the view from this hotel it is somehow very rewarding waking up to it.

Excellent hotel. Friendly staff. Awesome experience.

Hotel is in good location, glad it was off Waikiki dense area of hotels. But hotel needs refurbishing badly, most notably with rooms. Small and cramped and dated. Rugs are dirty and worn. Zero closet space, only l ft long allowance for clothes on a hanger. No maid service, so felt even smaller. Room so close to adjoining apartment complexes. I could hear full conversations, toilet position in room allowed full view of myself to neighboring complex. No coffeemaker or microwave in room. Use of Netflix cost an arm and a leg even though I have my own acct, couldn’t enter it. Basically, liked the valet service people , restaurant servers and gym was great. The worst experience was the condition of room and rudeness of front desk.

We stayed at 17th floor, premium room with ocean views which is completely worth the price. All the staff members are extremely friendly and helpful. We would like to stay here again. Views from the room and balcony are spectacular!

Terrific experience all around -- courteous and professional team from valet to reception. The room was comfortable and spacious and had an amazing city view. Convenient location at the edge of Waikiki -- we would definitely recommend this hotel.

The room is so small. Unlike what posted online. It was different how it look like once u get there. I feel like we got tricked! Coz our room looks like a motel but for the price of 1400! Yes we have a beach view but that’s just it! As for the staff they’re all superb! Esp the parking people staff. They’re really great and helpful!

Ok I wanted this hotel to be great but unfortunately it wasn’t. Honestly, the valet/bell hop was the best part lol they were so so above and beyond always greeted us with a warm welcome and wish us safe traveles whenever we left. They answered A LOT of our questions and really made us feel like family! What a great group of guys working there! The rest of the positives belong to the view. Absolutely breathtaking view of diamond head and a little ocean we loved that. Unfortunately I have to be honest about the things I didn’t like. The Deck hotel pool bar/restaurant was bad.. wait 20-40 for a drink thumbs down. Didn’t stay to order food so can’t comment on that. I have stayed in so many hotels and I have NEVER stayed somewhere that they don’t have a coffee machine in the room or available at all. I know this seems petty but I drink coffee everyday so to pay a “resort fee” and then have to pay $9 a day on coffee at the lobby. I felt like I paid a resort fee and got nothing for it. Thats harsh to say but that’s a big reason why I wouldn’t stay here again. Maybe they could give you the option to not pay the resort fee and just bring your own towels (which we did anyway) because that’s the only thing included in the resort fee we used. All in all I couldn’t recommend this place and as beautiful as the view is I wouldn’t return because paying that resort fee was easily another fun experience I could have done or another night somewhere else(More details on Yelp)

Service was great! Best valet service I’ve had at a hotel. The 3rd floor where the pool and bar were had the most incredible view of Diamond Head. The rooms weren’t ultra modern or anything but it was clean and comfortable. I stayed in an ocean view room on the 17th floor and enjoyed having a balcony to look out at the ocean and the zoo below. We had a good stay.