I stayed before & was not impressed this time. The front desk staff are welcoming and friendly. My 1st room had the sofa cushions on the floor, the HVAC unit taken apart w/ a dirty filter on the floor & a spill at the bottom of the fridge remaining from a previous guest. The staff was mortified & immediately moved me to another room. That wasn't bothersome to me, but considering the 4-star rating, wouldn't expect it. The bar staff are friendly. The food was good & they cook the food to order, correctly.The spa is beautiful, but pretentious & overpriced. If you want to enjoy the amenities offered, arrive 15 min early. I booked a massage which was comparably priced & I really enjoyed it. The pedicure I added the following day was abysmal. The girl was friendly, but the pedicure itself was lackluster. I arrived a few min late, (about 8-9 min) & apologized profusely, calling to notify them. It certainly didn't warrant a 30-min pedicure in lieu of the 50-min I paid for. The polish was uneven, some of my existing polish not removed & the experience existed of a literal 30-45 seconds of moisturizer & rinse. I wiped off the excess that wasn't rinsed. Non-existent filing or attention to anything, leaving my toes uneven. Then was charged $10 more b/c "prices went up yesterday". The girls at the desk need add'l training b/c this isn't the environment to speak down to clients. The manager called to make it right and I credit him with his professionalism. I suggest others follow suit.