Sugar Beach A Sun Resort

Pros: Rooms recently renovated, nice decor, room right in front of the beach, some of the hotel restaurants (the budha bar especially) are very high quality. Cons: Very bad level of service. We reserved a king bed room and got a room with two seperate beds. No apology, no compensation, the staff seemed to behave like this was our fault. One clerk offered to send someone to pull the beds together, he never did, after full day of waiting they remembered that they "can't" pull the beds together because it's a newly renovated room. The rate included buffet dinner which was very low quality (def. not 5 start level), but worse yet, when we asked for plain WATER we were told dinner doesn't include drinks and you have to pay for WATER. In other news, air condition only worked some of the time. The hotel looks nice but service is everything and they have a lot to learn on that department.

Sugar Beach is the best hotel on the west coast of Mauritius. We go there every year, we love everything about it. It is currently undergoing renovations but we were not at all disturbed by it as it was happening on the North side villas. The staff in the hotel are outstanding and we were delighted to have been invited to have a cocktail with 2 Guest relations staff. It was great to spend time with two genuine people that have a great passion about their job. Food and drink were high standard in the Buddha Bar and the buffet for dinner was also outstanding. We will definately come back again next year and stay in the newly renovated villas which we were lucky enough to have had a look at before we left the hotel.

It was very nice 6 nights stay in a part of paradise

We had way too many issues at check-in - we were greeted by a doorman that first told us that we cannot use the parking, the check-in was delayed with an hour, our luggage arrived around after 17:30 in our room, our welcome drink was with way too much sugar etc. The service everywhere at the resort was extremely slow. For example - you need at least 2 hours to have a lunch or a dinner at any of the restaurants except for the buffet. The food at the main restaurant was good, the food at the other restaurants was mediocre at best and pricey. The pools, the buildings, the beach and the whole area seemed to be well maintained and the property looked beautiful. The quiet pool was kept really quiet and it was nice to relax there.There were always free sunbeds at any time. The guests of Sugar Beach Resort are allowed to use the facilities of La Pirogue as well.

Amazing Food needs to have more variety