You know that moment when you pay a premium price expecting at least basic comfort, and instead feel like you’ve accidentally booked the set of a low-budget sitcom? That’s this hotel.
Breakfast - Imagine the idea of breakfast… then take it away. What’s left? That’s what they served. Calling it “breakfast” is as accurate as calling Pot Noodle fine dining.
Staff - Most seemed allergic to eye contact or professionalism, except Ross at check-in. Ross, if you’re reading this, please, for your own good, walk to the Sheraton round the corner and hand them your CV. You’re far too good for this circus.
Facilities & Room - Air con didn’t work, but to their credit, maintenance arrived and fixed it promptly… after we’d sat sweating in the room for 30 minutes.
Housekeeping never showed, despite two requests, because here they have a “save money by not cleaning until day four” policy.
No kettle, no bottled water, no in-room ironing board (there’s a communal “ironing room” somewhere, like it’s 1952). Beds are basically three-quarters pretending to be doubles, and you get one pillow each “as standard”
Overall, I work in Edinburgh most of the year and travel a lot, and this is the first time I’ve been jealous of how comfy the homeless guys looked. At least they get fresh air. Never again.