Upon checking in, everything was a breeze; however, beware that you will be told your room stay is only for the first floor in which these rooms are dirty. For an upgrade, by paying more, you can have a room on a higher floor which is much cleaner and enjoy the views. The overall decor of the room was exceptionally nice and comforting. Everything is within walking distance and tours booths are down the entire street. You'll also notice that several other hotels you thought about staying at are on the same street too. The Ao Nang night market is less than 3 minutes away and you can enjoy some authentic Asian and south east Asian food with musicians and a fire show. The male receptionists were extremely nice and aided in accepting my delivery packages and ensuring I was comfortable during my stay. I would stay here again. The only reason I gave a low rating was due to my last two extended stay days when I switched rooms from the 6th floor to the first. They wanted to charged me 2x as much to keep the room for two more days, so I decided the first floor would be fine since I am leaving soon. Also, I was charged for dirt on the towel $15.00 because a speck of a stain wouldn't come out. You will charged for any dirt they considered to be stained; however, some of the towel and pillow covers had stains on them, so I am assuming they reuse the towels that do not appear that much dirt on them, but they still charged me $15 for my towel. Also, the Wi-fi was terrible for me.