4/10 Sæmilegt
3. mars 2025
Disappointing Service
Check in stated 4pm, so we arrived to the front desk at 3:50 to get the process started. The woman helping us said we would receive a text when the room was ready. 4:30 comes around and still no text. We went back and forth trying to get checked in which was a hassle, but finally got our room. Something seemed off about the reason for the late check in and had we not gone up to ask for our room, who knows when we would’ve gotten our room. Bad start. We then ordered room service at 9pm (menu states they deliver till 11pm). Our food arrived at 9:40pm cold, hard bun on the burger, over cooked chewy chicken, and soggy fries which we asked to be crispy. We called back at 9:50ish to get the issue fixed and they said they would call back. They call back AFTER 10pm telling us the kitchen just closed so we’re basically just SOL and had to deal with it (no compensation was offered either). So I call back later to address the 11pm delivery stated on the menu and they said during the slow season they decided to change the hours for dining. Might be something you should tell guests at check in??? Mind you, we called before 10pm and waited for the call back which came after 10pm. I had to ask for compensation for a 0/10 meal that was inedible. This was supposed to be my boyfriend & I’s valentines trip and it was horrible. We debated staying somewhere cheaper but turns out paying over $300/night doesn’t help you out either. Nobody seemed to care. I’ll never stay here again.
Emily
Emily, 1 nætur/nátta ferð
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