2/10 Slæmt
5. júlí 2025
Disappointed regular guest
It was disappointing I’m sorry to say. We have stayed at this hotel 7 times in the last 12 months and not once have we had a ‘Welcome back, Mr and Mrs Cromack’.
I think we may have had an upgrade once last stay in May, only to a slightly bigger room. Which was kind thank you.
This time the room smelt of stale smoke so we were moved to another floor, when we arrived in that room the air conditioning didn’t work so were moved again. The final room, air con much better, room did still smell of stale smoke but my husband has an incurable brain tumour and a third room move was too much for both of us. I must say the air con was not brilliant and the fridge didn’t really chill anything very well. The last evening I asked for a glass of ice from the elf restaurant and was told it would cost me €3.50! I stated that fridge wasn’t working brilliantly or the air con at that rate and was given it for free. I am afraid this may be our last stay at Pullman Cologne.
Stephanie
Stephanie, 4 nætur/nátta ferð
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