After a lovely stay with my husband, after checking out I realised I left my jacket. When returning home I called the hotel to tell them, they were going to speak to housekeeping and get back to me, I didn’t hear back so called them later that evening to be told my jacket was found and we agreed I could collect it the following day. When we went to collect it it was nowhere to be found. After leaving all my details with the hotel after 3 weeks I still haven’t had any come back regarding my jacket. I’ve emailed them numerous times and still nothing, so yea the hotel is lovely, would I stay again, absolutely not. You should be able to trust the staff while paying for your stay