Conrad Centennial Singapore (SG Clean)

Overall it was a nice stay with good location . The only thing is i find their breakfast serving inconsistent. Not sure if the staff are overwhelmed with request but i had to keep asking abt my hard boiled eggs, and they didnt bring my warm water. On day 1, we have 3 slices of toast and everyine has juices except us, day 2 has only 2 slices of toasts. Still not a bad service but still can improve.

The staff is very nice and proactive. They had took a step forward to prepare some surprise for us after we had mentioned that the stay was meant for a celebration. Our 2 nights stay were booked on different platforms yet our stay were made seamless without the need to check out & in. (Yes, we had to do so in other hotel). Room and bathroom are spacious and clean.

Lots of amenities nearby....

The hotel check in was fast, but quite upset that we are not able to late check out. Other than that, the service was good, the room is facing Suntec, very comfort with the huge windows. However, the pillows are too soft, having very hard time to sleep, and the fridge structure very inconvenient. There are some free snacks given which surprised us! Thank you!

The Conrad does the SG Clean disinfecting extremely well. The room is sealed with a sticker after each guest. You have to break the seal to enter. Everything in the room is sanitized - even the remote controls. Booking pool and gym slots is difficult as availability is only released the day before. Slots are only 1 hour and you can only visit once per stay. This is unlike other hotels where slots are for 2 hours and all bookings can be done after check in. Moreover other hotels don't have the one visit rule.Breakfast was a debacle. After queueing for over 30 minutes we were eventually seated. To add insult to injury, the staff member told us that we needed to vacate in 30 minutes as breakfast would end. We had to book a time slot for breakfast. What was the point of booking if the restaurant couldn't hold the numbers?There was no social distancing whilst we were queueing and groups of 5 were certainly not observed. There was no rhyme or reason as to whom was "selected" to leave the queue and dine in the lobby lounge(we had 3pax). It certainly wasn't on a first come first serve basis. I raised this with the night manager Manolo and he was truly wonderful allowing us to have our breakfast in the lobby lounge for the rest of our stay. If the restaurant cannot accomodate a full hotel for breakfast, don't take the bookings. If you must then have a colour coded system to ensure diners stick to allocated timings. Clearly the current approach does not work. Service otherwise was good

Excellent, in one word.

A pleasant n fantastic stay for me Especially by a staff named Mohit .. he was being so patient with us .. will be back again soon

Excellent staycation we had with this hotel! Staffs were really kind and didn’t have any difficulties with anything. Wish to stay again!

Great location and people are very friendly.