My wife was staying at this hotel with her mother and dog due to a family health emergency, and we had some serious issues with this hotel. I was the one who booked the hotel, put my number on file, and was overall doing the communication because my wife and MIL were doing 12-hour shifts at the hospital and neither were available to communicate with the front desk during normal 9-5 hours. With the exception of one night, it was impossible to get in touch with someone at the front desk outside of daytime hours - the phone would just ring and ring. When I did speak to someone at the front desk, they were relatively polite, which I appreciated, but the difficulty communicating was stressful in the rapidly-changing situation. The biggest issue was that because we live out of town, the card we paid for the room with was flagged as potential fraud and did not go through immediately. Instead of calling the phone number on file (mine) or even calling to the room phone, a man identifying himself as the manager came and banged on the room door when my MIL was there by herself, yelling at her and accusing her of not paying when she had nothing to do with the payment at all. This is not an acceptable way to deal with anyone, let alone a woman alone in a hotel room trying to sleep after being in a hospital for 12 hours. It was dirty and rundown, but I wouldn't even care about that if not for the really unpleasant way my family was treated.
