Avalon Hotel

Love this hotel. It is in a perfect location- close to Penn Station and everything else we need. The hotel is beautiful from the front lobby to the rooms. Rooms are well maintained and clean. Helpful and friendly staff. Would definitely stay here again!

Layout and style of the room was great. 12th floor was great. Staff was great.

The room was bigger than most hotels. I liked the large coat cupboard and entrance to the room.

great location for easy travel anywhere in Manhattan. No frills room ,but comfortable and quiet.

Horrible guest service and downgraded my room upon check in.

We booked a studio room, which was wonderful... much more spacious than the normal small NY rooms. Whilst the heating and elevators (lifts) need some care, the rooms were wonderful and the location was excellent. We will use this hotel again when we are in New York.

Staff was amazing but the room was 80 due to the unusually warm Jan weather. Also the shower faucet came off in my hand. The staff were immediately attentive and provided a fan and a work-order to repair the shower faucet. I would definitely go back!

The bathroom was poorly cleaned and super moldy. It’s apparent that the staff rush cleans each room to get the next set of guests in. Take the time to clean the floors and the bathroom sinks so guests don’t have to look at mold when we brush our teeth.

Great central location. Large room with king size bed. Bed was a bit too soft to my taste but still comfy.

It was a struggle to get three wash clothes for the three of us. The first night we asked for one. It never came. The next day I talked with the housekeeper. She made sure we had what we needed and maintenance got us a fan for the heat situation. However, the following day only two. Went to the front desk and asked again. Someone came this time. Unfortunately the hotel could only have the heat on. Had to sleep with the window open and a fan. So it was either really warm or really cold. It was very hard to keep a decent temperature. I don’t know if that’s what made me sick or just the germs everywhere. Who knows. The beds were also terribly uncomfortable which contributed to the lack of sleep. The bathroom was gorgeous too bad the room didn’t match. It wasn’t that terrible, and it’s a relatively good location to get on the subway or to walk to attractions. I suppose you get what you pay for.