4/10 Sæmilegt
26. febrúar 2025
Why I won't be back
I am not happy to write this negative review, but when I spend nearly $1,000 at a business, I don’t necessarily expect everything to be perfect. But I expect the person who takes my money to at least pretend to care. Not here.
I booked the hotel for 3 nights, no problem. Then our plans changed and I booked an additional night in order to arrive one day earlier. The night before our arrival I called the hotel to let them know I had done this. Asked to stay in the same room for four nights instead of three.
No problem, said the night manager. He told me to come in after our first night and get our key cards refreshed. We did that. No problem, I thought.
Shortly after noon, while I was in a meeting, I received a voicemail from the hotel’s front desk telling me it was past checkout time, and unless I was out of the room soon, I would be charged hundreds of additional dollars.
At the hotel, the woman at the front desk said the night manager did NOT combine reservations and I should have checked out that morning from the additional reservation. I asked how I should have known this. She had no answer for that. She never apologized.
The internet service at this place was very spotty. When I went to the front desk the next day, the same clerk told me to try a different hotel network. It had nothing. She never offered to check the system.
Fortunately there are lots of other options in Sunnyvale.
Richard
Richard, 1 nætur/nátta fjölskylduferð
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