We stayed for a wedding, the photos online look amazing. When we arrived I was shocked, the place is run down and in need of some TLC. The public areas, bar, lounge, restaurant was ok, breakfast was ok it was a buffet style, however I only ate the pastries so not sure on the quality.
Other than one night porter I think his name was Jay, who stepped in to help they were all a little slow to respond to anything. With it being a wedding that cost a fair bit of money you would have expected everyone to know what was going on and a bit more forward in helping. There was definitely no special treatment for the bride.
Rooms, main building were ok, spiders everywhere. Some of the taps in the rooms were broken, missing indices, generally in need of replacing. Cottage, rooms were small, loads of spiders, in need of a refresh, one room on the ground floor was covered in mould so they had to move rooms.
Wedding food, they had a change of staff just before so the food was not as expected from the tasting day, it did taste lovely but the presentation wasn’t the best.
Overall substandard, I would not come back to this hotel.