10/10
Excellence on all accounts! Front desk and staff friendly, professional, attentive, helpful, doing their very best so that the stay would be first class. And the ecofriendliness (especially in terms of avoiding plastic) was brought to highest standards, including a special tap in the bathroom for filtered water. Moreover a genious way of encouraging guest to save the planet was introduced - if the guest relinquished housekeeping (change of bedsheets towels etc ) for a day you got a voucher to the vending machine in the lobby. The room standard excellent, clean, spacey, great amenities. Breakfast included a vast variety of delicious foods from various food cultures. The excellent standard of staff was further shown when I had forgotten my phone charger in the room upon checkout and when I came back one week later and told I had most likely forgotten it, it was easily found in the registry for lost and found - and in just 10 minutes it was delivered to me! And the location is excellent!!! I so much loved the service and conditions so much that I decided to come back for a night on my return (just one night plus half a day) journey to Kuala Lumpur. And will definitely come back next time again.
Maj Anne-christine
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