One of the worst stays I've had in decades
I clearly and politely asked months ago at the time of reservation to try and get a quiet room with window. I was given a room with a view to a highly trafficked high street, ambulances, noisy revellers shouting until late at night, cars, heavy trams and it was like being in a transport tunnel from early morning to late night. The window had no phonic insulation, there was no mention of such huge noise when I booked so I couldn't get my eye mask and ear plugs. I told in the morning at reception and was given mm ask and plugs but of poor quality. Useless. Even worse when I checked in and reminded the person about my request I was met with rudeness and the impression that I was asking for something special. I was there for work, I needed to study and read. I couldn't sleep more than 2 hours in 2 nights, I performed badly at my business activity. Just awful. They could've told me about such conditions. I wasn't there to see the castle!