NOTE: EXPEDIA DO NOT DELETE OR MOVE THIS REVIEW FROM THE TOP. PEOPLE CHOOSE THEIR VACATIONS BASED ON THESE REVIEWS AND NON-DISCLOSURE OF POOR REVIEWS IS UNACCEPTABLE!
REVIEW FOR five‐day stay at the Tamarijn All‐Inclusive Resort from May 26, 2025, through May 30, 2025. From the moment I arrived until the moment I left, I experienced horrific circumstances—poor customer service, inept management, and broken facilities and apps—that interrupted and halted any chance of enjoying or thriving during my stay. I was consistently lied to and misdirected by staff. The concierge’s lack of basic knowledge and utter unprofessionalism was appalling. Overall, management and staff were completely tone‐deaf and vulture-like.
Prior to my arrival, I received a message via Expedia from the resort. The email referred to features that “make your stay stress-free and effortless,” boasting about the Divi/Tamarijn app, which “allows you to make dinner reservations up to three days before you arrive and, while on the property, check out menus, see a list of daily activities, and reserve e-bikes, tennis courts, and gym time.” This is false. I was unable to make dinner reservations through the app; in fact, the concierge informed me on the property that the only way to secure a reservation was to physically go to the concierge desk.
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