Hyatt Place Chicago/O'Hare Airport

The hotel itself was excellent. I have stayed there twice now. However in my latest stay some guest was really inconsiderate. No respect to other patrons. The hallway of the second hall was literally stunk to high hell because of weeds. It really ruin the experience for us to have to smell that smelly stuff. The staff was awesome and courteous. Pleasant to interact with and very accomodating. It's very likely for us to stay there again in the near future. The room was nice and clean for sure. The bathroom was also clean and spacious. It'd be even better if the water pressure is higher. Our room has huge space and places to store our stuff. One minor thing that I'd like to have is a cool refrigerator. Ours wasn't that cold and it made our ice cream melted even though we have turn the settings to the coldest possible.

It’s ok , the only the thing surprising was the parking fee 20.00 a night

Check in went smoothly the first room that we were given however was not clean so they kindly upgraded us to a suite the pool is a little small and you have to make a reservation for a Time but it was still a great night

Large light room. Everything here from coffee to ironing board. Breakfast good. Try to recycle. It raises awareness of waste.

Love the Hotel , Nice staffs, Cleanliness 💯💯 , Good for the Price Range.

The hotel overall is fine and at par for its class. What was shocking for me was the double whammy location. Initially, I got assigned a room that was LITERALLY on the highway. The moment you enter the room, all you could hear is the constant flow of trucks and cars traffic despite their mediocre attempts to tone it down. If this wasn't enough, the hotel is located literally under the flight path of all flights landing at ORD. I could see the belly of the airplanes right above my room window. For anyone looking for any sort of peace and quiet, I'd steer away from this hotel. Tip: Try to avoid high and odd numbered rooms. Room # x31 is the last room facing the highway. I requested a room change immediately after a really long day and the front desk attendant was nice enough to reassign me to a slightly better room (even though not ideal) and bring me the key to my floor by the elevator. The service, room condition, breakfast were all fine for the 9 hours I was there. Just be prepared to deal with the noise. Luckily, they provide ear plugs by default.

I flew home to my native Chicago to go the funeral of my friends' son, they are like my family. I came in from California, a high risk COVID state, and flew on a packed plane that made me a nervous wreck, ridden with guilt about infecting anyone else. I called the shuttle to come pick me up, the manager walked me through every step, because I was so rattled and exhausted. When I got to the hotel, he took my order for food and, brought it up to my room - you're supposed to pick up - because he knew I was distraught, along with a card and his name if I needed anything. This in itself was amazing. The hotel is fantastic - an ideal travel/business hotel, and their safety approach is exemplary. Organized, efficient, safe in every way - from check in, to ordering food, pre-packaged individual breakfasts, the rooms, signage. And it is delivered with professional compassion while being firm.

Very good, clean and near the airport, the shuttle service was excellent!

For starters the customer service was awful and the smell in the hotel was nauseating. My stay was 5 nights and 4 days and I never received room service. I asked for service the entire time and never got any full room service. I finally had to asked a worker in the hall for new towels and to change out my garbage. The complimentary breakfast wasn’t overs from the day before. Overall a very horrible experience!! I will never book there again.

Always clean.