(+) We booked a Premium room with an Old Riga view, got a room on a floor 22 and the view was absolutely amazing. Best place to watch New year’s fireworks.
We were allowed to check out late on 1 January without extra charge.
(-) Room temperature won’t go higher than +21 even if heating switched to max. When we arrived it was barely +20 but floor in the bathroom was so hot you can’t even stand on it. No floor heating switch in the room so called the technician and asked to turn it down a bit but afterwards it just cooled down and stopped heating at all.
Furniture is worn out. Some lights are not working, closet’s door is standing open because the lock is broken. Carpet stained and dirty. A French fry was left on the floor from previous guests. Top mattress on the bed is smaller than the main mattress. Bedding with lint. No kids bathrobe or slippers.
We couldn’t use spa on the check in day because kids are not allowed there on weekends and holidays after 15:00. No info about that when booking.
Spa itself is small, just a pool, jacuzzi and 3 saunas, and therefore crowded. There’s some restriction on capacity of spa zone so people are queuing to get in. Pool felt cold however it’s stated as +28, doubting it’s true.
Very disappointed by no Birthday greeting from the hotel.