2/10 Slæmt
12. júní 2025
Rats, Rude staff member, dirty rooms
Some much to write, little space! Rude staff on check in. Spoke to Manager L Cotton next day, she was great! Rooms were not cleaned, just beds remade. Desk was left dirty, dirty flannels left in bathroom. Sink plug did not work properly, light continuously flashed. The worst thing of all was the rats! I came out of the hotel one night and one ran past me directly outside the hotel. One of the staff saw and asked me if I was afraid of them. He then showed me where the infestation was, feet away from the main entrance in the bin store area. I instantly saw 5, some were huge! Saw numerous rats after that. Housekeepers seemed angry but were personally nice to me. My friends who checked in on another booking were left without towels. I had to give them some out of my room. Overall worst experience I’ve had in a hotel I’ve stayed in this year which is around 40 hotels in numerous countries. My friends checked out early and went to a different hotel.
Positives
1) My room was upgraded and was a decent size but it wasn’t cleaned. My friends were in a tiny room where you had to squeeze past the toilet to get to the shower.
2) Manager seemed to listen about my concerns regarding the room staff member at check in.
3) Pretty central hotel in an area around everything HOWEVER better hotels locally that were much cleaner. I know this as the one my friends moved to which was immaculate.
I’m not that fussy and this is the 1st hotel this year I would not return to!
Martyn J
Martyn J, 3 nætur/nátta ferð með vinum
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