Great Victoria Hotel

We booked an Executive Room and were assigned room 102 on floor 1 of 3. The bedroom was large, with high ceilings, a chandelier and two large windows. There was a free-standing bath in the main bedroom, with a separate en-suite shower/toilet room. (There is a neighbouring staircase, from which you can see that the en-suite room has been built into a suspended space over the stairs.) The queen bed was very comfortable with good quality linen. Bath towels were large, thick and fluffy. A 42-inch flat-screen television had the full range of standard-definition Freeview tv and radio programmes, but not HD channels. The stay was very good overall and at an excellent price, so we were very happy. There were some minor niggles; I will list them so the hotel can improve. The hotel website t&cs state that "On-site parking is complimentary but at owner's risk." In fact, parking is charged at £3.50 per day. Amenities one might expect in an Executive Room were absent, such as tissues and robes. There was an empty space where a mini-fridge/bar was clearly intended to go. There was nowhere to put soap/gel in the shower other than the floor. The glass desktop prevents a computer mouse from working. We had to produce our email confirmation to prove we had booked a rate including breakfast. Veggie sausages & poached/fried eggs were available to order at breakfast but this info was not volunteered. Check-out is an hour earlier than normal at 11:00. Most draught drinks were off-sale.

A really good base for a business trip. Rooms are recently refurbished, comfortable and clean. Staff members very helpful and friendly.

We booked a meal at the hotel for our 20th wedding anniversary but when we got there we were told we would have to wait at least half an hour because chef was busy with weddings and parties and there wasn't supposed to be any bookings in the restaurant that night. As you can imagine we were very disappointed with this and it ruined the whole evening. Will not be going back.

We paid a premium fee for a junior sweet, so that we would have access to a bath and aircon. To cut a long story short, neither the bath nor the air on were working and the staff was not even willing to send someone to take a look. We asked to speak to a manager on several occasions but were given excuse after excuse. We did not enjoy our stay and we felt like it was a rip off.

I booked this hotel as it was the closes to a train station, I was in Leeds shooting The GB American football Women's team play in the final days and need somewhere cheap to stay. On arrival there was a wedding reception taking place and all i kept on think is that it was going to be noisy and as i need to get up at 5 in the morning to get back to London i was contaunplating a sleepless night. Head hit the pillow and next thin it was 5:30, Slept like a baby, I would recommend Great Victoria Hotel. The staff in the morning was very helpful.