Dorint Hotel am Heumarkt Köln

Check in and check out we’re both very slow. This hotel chain is not very well run and use dated technology. The hotel was also doing some renovations, which I was not made aware of. I could hear drilling in my room, but they did move me too a quieter room. Every time I tried to call the reception I was placed on hold, so I found it easier just to go down and speak to them in person. But the hotel has some good bartenders.

Everything was perfect. Elegant, modern, exclusive furnished rooms. Clean, fantastic bedding, friendly and helpfull staff , last but not least...Harrys New Yorck Bar , a must-to go-place !! This Dorint is a great place for leasure, bussines and vacation. Located perfectly.

The hotel is modern and located in a great area. Easy access to the train, restaurants and pubs. The issue we had was that our air conditioner was not working at all and there resolution was to bring a fan. We finally were moved on the 3rd day of our stay with was not convenient. They offered no compensation for this inconvenience.

I loved this hotel so much that I kept returning to stay I between the different meetings I had in different European cities. Every single staff member I dealt with delivered a level of service above and beyond my expectations! They’re friendly, polite, helpful, such a pleasure to deal with, especially for us fussy Australians... or maybe it’s only just fussy me! The hotel is positioned and close to everything a person travelling on business, or for a holiday, may need. I will most definitely return to stay in this same hotel and potentially other properties within the Dorint Hotel group. Thank you so much to all the staff at Dorint Hotel Heumarkt for making my stay such a pleasant and memorable one - I will return!

Outstanding service, cool restaurant inside with bizarre pictures of US Presidents. Location is money.