4th floor the roof takes up half the room so we both bashed our heads numerous times getting in and out of bed! The silver members “deal” included 2x25min treatments - we were told when we arrived that actually we’d get 30mins free in sauna, which was fine. We noticed sauna is 15E for 60mins… Anyway, booked in sauna for one evening. Came down ready and looked where she told us, in a side room with tiny gym and some locked doors & oops the girl we booked it with hadn’t set it up. It was “used for storage and hadn’t been cleaned”. The 2x25min “treatments at spa” were an influence on why we chose here and we didn’t even get a sauna! Also we had breakfast just 2/4 mornings- I read the reviews here and disagree, it wasn’t good. We both felt rubbish after the runny eggs. Enjoyed the tea and pastries though but preferred going out for lunch and missing breakfast at hotel. Oh ye, pillows were lumpy & duvet tiny. Asked for king, got twin so if you really want king apparently you really need to call in advance. Definitely wasn’t a 4 star. Disappointed mainly with the non spa treatments, the rest we can get over cos we weren’t in the room loads.