4/10 Sæmilegt
10. júní 2024
Big disapointment
Our key did not work and there was noone who could fix it and the only solution was to get someone upstairs with us to open the door. At first we found it funny but that did nit last long! The TV did not work either and we never asked someone to fix it since no one could fix the door....
The room was clean but really needs to be renovated.
After our stay we looked at previous comments from guests an they have similar stories as we. Therefore our experience is even more disapointing, they really have had opportunities to do better because they have had complains...but have not done it!
It would be appropriate to give us discount or even full refund. "We are very sorry" is not enough. Empty words with no meaning.
NOT a five stars hotel!!!!
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