6/10
We stayed here and had a wonderful time as we always do. The hotel is beautiful and something you just can’t get anywhere else. It is special.
Unfortunately though, we’ve had terrible service after our stay where the hotel took 4000aed as a pre-authorisation from my bank card and still haven’t returned the money. It’s been 3 weeks now. I’ve been assured the refund has been processed but I am now receiving no communication and haven’t even received an apology for the mistake. I am incredibly disappointed for such a premium establishment that we adore, we expected better.
Jade
2 nætur/nátta ferð