RIU Ocho Rios All Inclusive

I enjoyed our stay at the Hotel Riu Ocho Rios. There were various activities to do throughout the day and the staff, for the most part, was very helpful, nice, and personable. A few servers who were especially great and gave exemplary service were Cavane, Oneil, and Denhue. There were also a few others worth recognizing, which were, Sanique, Kerry-Ann, Tashmarie, and Kimberley. We appreciate their hospitality. Of course we can't mention everyone, but those were the stars of our stay. A few critiques are that it would have been nice to have snacks included in the all inclusive package, and the menu at the St. Ann buffet can be switched up a bit more. I would also like to commend the efforts made to combat COVID 19, such as hand sanitizer dispensers placed throughout the hotel, social distancing, mask requirements, and daily temperature checks. Overall, our stay was a pretty decent one, we were able to relax and have fun.

TRC, 4 nátta rómantísk ferð, 24. des. 2020

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TOURISTS BEWARE! This is supposedly a 5-star resort but that should very much so be reconsidered. Pros: THE BEACH AND POOL. THE WAITSTAFF AND MAINTENANCE WORKERS ARE GREAT! Cons: The Food was terrible. I also want to note that food isn't really available 24 hours a day like they say they are. You'll only have access to crappy ham and cheese sandwiches or a "hot dog" after 9 PM, The hot dog was their weird fushcia color.. gross. Drinks were moderate. The front desk staff were passive-aggressive and rude. If you had a complaint about your stay or needed extra towels or pillows or needed something fixed in your room, please brace yourself to remind them constantly and wait 2-4 business days for part of your request to be honored. I stayed for 5 days and I had to stay in 2 different rooms. Most of the rooms have non-functioning wall plugs, and there's not that many outlets in the room so if you have more than 2 or 3 devices that need to be plugged in, I recommend bringing a power strip. FAMILIES!!!- If you are going to book a family room, please beware that the bathroom doesn't have a door, so there's no privacy. I know it doesn't make sense but yes, you read that correctly. We had to request that a shower rod with a curtain to be installed so our children didn't have to see us in the shower.. It took 4 hours to get a shower pole installed in our room and almost 2 whole days to get the shower curtain (which is still partly transparent) to be installed in our room. NO JOKE.

5 nátta fjölskylduferð, 22. des. 2020

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Entertainment staff was the best, very friendly and outgoing. Defiantly out to please. The dining staff, and bar tenders were less than friendly. Had to wait for s server to return to refill drink during meal time, by the time they returned u were done. Defiantly catered to the locals.

9 nátta rómantísk ferð, 19. des. 2020

Sannvottuð umsögn gests CheapTickets

Staying at the Riu Ocho Rios was very disappointing. The bed was hard as a rock. It was so bad my back still hurts. The bed feels like you're sleeping on concrete. The food was bad with limited options. They ran out of curry goat the first 2 hours of lunch so we were unable to get any. The staff serving the food had a bad attitude as if they bought the food with their money. Every time our children wanted pizza, which tasted the best out of all the food, there was an issue. Now let's get into our bedroom. I purchased a double bed suite and received 2 twin size beds pushed together and a pull-out couch. I've never in my life booked a double bed room and received 2 twin size beds. When I went to customer service she said that's how the double bed suites come. Smh. The phone in our room was not working, 2 outlets in our room had shortages, and the blow dryer started smoking n lit on fire. We couldn't call downstairs at all because our phone didn't work. We made multiple complaints! The day before we left they sent someone and he just said he had to change the outlets and call the phone company. When the children try to go to the big water park they tOld us you have to be 13years old, But when We complained they said it's by height. I WILL NEVER STAY AT THIS RIU AGAIN. THE BEST SERVICE WE RECEIVED WAS FROM THE WAITERS. THEY WERE VERY NICE AND ATTENTIVE. STACEY-ANN WAS BY FAR THE BEST. AND ANOTHER GUY WE HAD WAS GOOD BUT I FORGOT HIS NAME.

6 nátta fjölskylduferð, 18. des. 2020

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Disappointed

This was my third visit to RIU, I was exited but that disappeared. The food was awful, especially the 24 sports bar sandwich. While I understand it’s COVID and all, why skim on food. The only decent thing was the Dj.

Andrea, 5 nátta ferð , 18. des. 2020

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xc

Great place to stay, hotel staff very friendly, very clean & neat facilities, the hotel is following the COVID 19 health requirements to protect each guess. My family and I enjoy

EMELY, 4 nátta fjölskylduferð, 2. des. 2020

Sannvottuð umsögn gests Hotels.com

The facility was beautiful and in the midst of covid they are doing everything possible to keep people safe. The food was great not all restaurants are open but that was okay. Entertainment was great, pool and beach was great. The jacuzzi wasn't open because of covid. Overall I had a fantastic time.

Ife, 5 nátta ferð , 1. des. 2020

Sannvottuð umsögn gests Expedia

The property was well kept. The restaurants are all closed during the week and only opened on the weekend. That's disappointing.

3 nátta ferð , 1. des. 2020

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The stay was much different than I expected especially at a RIU resort. I’ve been to many RIU resorts over the Caribbean. I understand due to COVID things would’ve changed, but not like this. My family and I stayed at the resort for one week. Food/Bars=Never knew which restaurants were open for the day, always had to check with front desk. After 11PM the only food are premade sandwiches and dogs/burgers in sports bar, no room service at the moment. Nothing is stocked in minifridge, so you must stock up with the sports bar. Also, the food was not the RIU food I’m used to, seems like you are cutting costs here and in the alcohol. Very disappointed not one good whiskey, which I was shocked from RIU. Room=Very bright and colorful, seems like all rooms have a great view. Room Service was great, stocked our towels daily and made nice towel animals daily. If you don’t already, make sure you tip your house keepers and bartenders! Entertainment/Pool=Night shows by the RIU team were great, but limited outside shows. There were a couple from the outside, but that’s possibly due to COVID and/or cutting costs. Day shows were fun, always had something going on and music playing. Birdman & Zoey were my favorite, keep up the great work everyone! Due to COVID no swim up bar at the moment. Overall, the trip was very relaxing and entertaining, but disappointed in the quality and standards of RIU, stop pinching pennies and giving yourself a bad rep.

AverageAdult, 7 nátta fjölskylduferð, 28. nóv. 2020

Sannvottuð umsögn gests Expedia

The service was terrible no customer service we won’t be back

Renae Yvonne, 5 nátta rómantísk ferð, 25. nóv. 2020

Sannvottuð umsögn gests Expedia