If you had a poolside view, it was lovely watching people swimming and enjoying their holiday throughout the day, but at night the hotel put on ungodfully loud, obnoxious music/events that sounded like I was in a stadium watching a concert. there was no soundproofing and it was impossible to get to sleep.
at times the staff were rude, leaving us with no towels to have a shower, towels would be supplied on request post-1500h
The air conditioner barely cooled the room on hot days.
the staff would only take cash as payment for the room despite the debit/credit card machine working.
the food within the dining hall was at times unseasoned and inetable. I was significantly disappointed with the hotel as a whole, for the amount spent.
staff despite being tipped quite well (on our behalf) were accusatory about not returning an ice bucket from the bar stating that they would not give us another one unless we proved that the original was returned. We did explain that the cleaning staff took the original ice bucket and asked them.
the coffee shop attached to the hotel next door, whilst had great interpersonal service attempted to miss lead us with payment, a bill that cost 100 DHD, paid with a 200 DHD bill, receiving 50 as a return and then being caused that we didn't give the member of staff a 200 DHD note.
I found the holiday experience exhausting and disappointing. there is room for improvement and I certainly wouldn't recommend this hotel to others travelling to Agadir.