6/10 Gott
20. júlí 2025
Nice hotel but terrible management.
The hotel is quite nice, but the management is terrible and unkind (details later in the comment).
We booked our stay as a family trip for three, two adults and a toddler (2 years old). The stay was nice, although the hotel wellness area was a bit outdated. The bubble bath mosaic tiles were crumbling and the steam sauna did not work properly, it heated up too much and did not generate enough steam. The breakfast buffet was OK, the dinner buffet was too plain for 450 CZK/per person. The room was spacious and clean, the bed was nice and the bathroom was clean. The shower pressure was quite intense, which I like, but some might find too much.
Why I say that the management is terrible? When I booked my trip via hotels dot com, I paid with a debit card and got the message that my card paymend didn't go through. I then atlered the booking so that I would pay for it onsite. They have some kind of online check in system called Alfred, I did the check in via that system and paid through that. Later it turns out I had made 2 bookings and paid for both. They however say it is my own fault and they kept the money. I offered to use other services for the money (restaurant, spa, bar, etc), but they declined that too. It's not that I did not show up - I arrived and I used one room. I should have slept in the second room too. They are willing to keep my money for an honest mistake (which I feel lies more on hotels dot com side than mine) and therefore I hope that they get what they deserve.
Kairit
Kairit, 2 nætur/nátta fjölskylduferð
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