2/10 Slæmt
12. ágúst 2025
Bad checkin experience and rude staff.
We had a bad checkin experience. We place this about a month in advance and paid for it the same day we did the booking. We requested to have a pack and play for our son which was noted in our reservation.
After getting to our room we find out the pack and play they gave us was broken. They went to find a second one which took a while. The second one ends up being broken as well. At this point i come down to the front desk to let them know. I talked to someone named Crystal. She starts questioning me how is it broken and makes comments implying I dont know how a pack and play is supposed to work. Instead of apologizing she proceeds to tell me this was not a full service hotel and that pack and plays are not guaranteed. They were very happy to charge everything upfront but the note on my reservation for the pack and play had no value?
Another issue we had is that nobody at checkin told us we needed a hanging pass to park our cars. We found out from another guest the next morning. I will avoid this hotel in the future.
Miguel
Miguel, 3 nætur/nátta fjölskylduferð
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