10/10 Exceptional
Nov 27, 2024
First time in Nola
The listing for the hotel does not explain that there are two buildings across the street from one another. Additionally you receive an email from the hotel telling you to call in to reserve for parking and for early check-in. You do not need to reserve parking because you may end up in a building that's not even near the parking. There is also plenty of street parking. Additionally the first room we were given the AC did not work and the attendant did not know how the AC worked. She also did not proactively suggest that we go to another room instead she took time to try to figure out how to turn the AC on which we already had done so before she came into the room. After we had asked to be switched to another room she did oblige. However at that point it was past the early check-in window. We then had to request for a refund of the early check in fee instead of it being proactively offered to be refunded. The hotel was safe. I liked how it was gated with a code. It was also only a 5 to 10 min uber ride to the french quarter.
Nathaniel
Nathaniel, 3-night trip
Verified Hotels.com guest review
