My recent stay was far from the spa hotel experience I expected. The room was underwhelming, walls were visibly dirty, there were no robes or slippers provided (which are standard for a spa-focused stay), and the room lacked a refrigerator. Overall, the facility looks tired and in desperate need of refurbishment.
To make matters worse, the service in the dining room, particularly from Powell, was poor. He came across as rude and disengaged, showing little personality or hospitality. For a hotel marketing itself as a spa destination, this level of service is unacceptable.
The entire experience felt more like staying in a dated motel with spa features tacked on, yet charging luxury hotel prices. Very disappointing and not something I would recommend.