NH Collection Buenos Aires Lancaster

En general todo fue bien salvo la persona del turno de mañana en recepción que fue bastante maleducado. El resto del personal fue muy amable en todo momento. Solicitamos información para masajes quedando en decirnos algo y nunca recibimos respuesta alguna.

I always stay at this hotel when I am passing through Buenos Aires. Excellent service, friendly and very helpful staff, good breakfast selection, good restaurant and bar. Rooms always clean and comfortable. Nice and quiet inside.

My entire issue was airport transfer and the person responsible. First of all, they did not respond to an email request for airport transfer; a telephone call was necessary, then an employee confirmed pick up via email. No one was was there to pick me up. My friend was arriving 2 hours later and despite confirmation that she would get picked up, no one was there to pick her up.

I sent a few emails to arrange airport pickup with no response. I finally had to call the hotel and make arrangements and received confirmation of airport to hotel transfer. My travel friend and I were arriving on the same day but at different times. Sadly, NO ONE SHOWED UP for either of us!

The staff was super helpful from concierge to bar to housekeeping. I loved that they had water and candy in the lobby. The bathroom was a little worn with cracks in the toilet and the shower was clearly fixed. However it was always clean and functioning which matters most!!!!