2/10 Slæmt
29. maí 2018
Horrible service.
Stay away! The service was horrible. They guy at the desk started off by checking us in a room that other people were staying in. Then we went downstairs again to let him know and he barely apologized. I also told him we book a double bed room and not two queens but he told us that other people that didn´t use hotels.com or other 3rd party bookings were a higher priority and we could not get a double bed. I talked to another lady and she was very rude to us and simply told us that other customers that pay higher rates get better service and they want to keep them happy (so basicly we did not matter?) and that we could not get the rooms we specificly booked with hotels.com. I was very polite to her but she ended telling me "KEEP IN MIND THAT THERE ARE PEOPLE PAYING LOT MORE THAN YOU DO HERE" like that is something you EVER tell a customer. I will never stay at Marriot again.
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