4/10 Sæmilegt
24. janúar 2025
Under staffed and unprofessional!!
Traveled 2.5 hours with a 2 year old for a 6am surgery at the hospital that got bumped up (originally planned the next month).
Checked in around 9pm. No pack n play could be delivered like I requested when I booked. The front desk guy said he’s the only person staffed for the evening and can’t leave the front desk to go get one for me. I said you’re the only one working tonight in this hotel? Replied yes. I asked what if there is a plumbing issue, heating/cooling issue in the room. Does someone come to fix it? He said no, they’ll try to switch our rooms. Fine, not the end of the world. Left and bought one for $70.
Got back at 10pm to go to our room. Hair on toilet seat. Too late to deal with other than wipe it with toilet paper myself.
Next morning, checking out at 5:45am. No one at the front desk. I waited 5 minutes, said hello loud, and couldn’t wait anymore. I walked behind the counter to where there was an office with the door open and noise could be heard. There was a lady completely KNOCKED OUT sleeping with her hoody on either on a Zoom or doing training videos. I knocked on the door twice and she didn’t move. I said hello loudly. She woke up and said sorry. I said I need to check out. She said do you need a receipt and I said no. She said leave the key at the front desk.
Staðfestur gestur
1 nætur/nátta fjölskylduferð
Sannreynd umsögn gests af Hotels.com
