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Hilton Richmond Downtown

4.0 star property
Hotel with 3 restaurants, near Greater Richmond Convention Center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Richmond Downtown

Courtyard
Exterior
City view
Indoor pool, open 10:00 AM to 10 PM, sun loungers
Serves lunch, dinner, and happy hour

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Pool
  • Connecting rooms available
  • Electric vehicle charging point
  • Bar
  • Laundry facilities
  • Gym
Main amenities
  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • 9 meeting rooms
  • 24-hour front desk
  • Garden
Feel at home
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Laundry facilities
The price is $180
includes taxes & fees
$152 per night
Dec 22 - Dec 23

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Executive Level

City view

Deluxe Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bathroom shower

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

City view

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

City view

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillowtop bed
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillowtop bed
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bathroom shower

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillowtop bed
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Bathroom shower

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Deluxe Room, 1 King Bed with Sofa bed, Executive Level | Living area | 47-inch LCD TV with cable channels, TV, pay movies

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 300 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

City view

Suite, 1 Bedroom, Executive Level

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 750 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in shower)

Bathroom shower

Suite, 1 Bedroom, Accessible (Roll-in shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Hearing Accessible) | Living area | 47-inch LCD TV with cable channels, TV, pay movies

Suite, 1 Bedroom, Accessible (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

City view

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillowtop bed
Blackout drapes/curtains
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Omni Richmond Hotel

Pool
Pet friendly
Parking available
Internet access
8.8 out of 10, Excellent, (1185)
The price is $176
includes taxes & fees
$151 per night
Dec 15 - Dec 16
Omni Richmond Hotel
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About the neighborhood

Map
501 E Broad St, Richmond, VA, 23219

What's nearby

  • Broad Street - 1 min walk - 0.0 km
  • Greater Richmond Convention Center - 2 min walk - 0.2 km
  • The National - 3 min walk - 0.3 km
  • Virginia Commonwealth University - 12 min walk - 1.0 km
  • Altria Theater - 19 min walk - 1.6 km

Getting around

  • Richmond Intl. Airport (RIC) - 13 min drive
  • Richmond Staples Mill Road Station - 11 min drive
  • Richmond Main Street Station - 17 min walk
  • Ashland Station - 23 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Penny Lane Pub - ‬3 min walk
  • ‪ML Steak Modern Chophouse - ‬2 min walk
  • ‪Secret Sandwich Society - ‬2 min walk
  • ‪Fall Line Kitchen and Bar - ‬1 min walk

About this property

Hilton Richmond Downtown

Hilton Richmond Downtown offers a fantastic location, putting you just a 5-minute walk from Broad Street and Greater Richmond Convention Center. Guests can take a dip in the indoor pool or grab a bite to eat at 1885 Cafe & Market, which is one of 3 restaurants and serves breakfast, lunch, and dinner. Other highlights include a bar/lounge, a 24-hour fitness center, and a garden. The helpful staff and location get good marks from fellow travelers.

Languages

English, Spanish

At a glance

Hotel size

  • 250 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 4 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 total, up to 50 lbs per pet)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Onsite valet parking (USD 41 per night; includes in/out privileges)
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Grocery/convenience store
  • Children's menu

What to do

  • Bicycle tour information
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Segway rentals/tours nearby

Working away

  • 24-hour business center
  • 9 meeting rooms
  • Conference space (15000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Bike storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Bicycle parking
  • Local artist showcase
  • Comprehensive recycling policy
  • Banquet hall
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • MP3 docking station
  • 47-inch LCD TV
  • Premium cable channels
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Travel crib
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Mini-fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Composting
  • Recycling
  • Mobile key entry

Special features

Dining

1885 Cafe & Market - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Gather & Hem - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
LaGrotta Restaurante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • 2 percent tourism fee will be charged

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 19 per person
  • Late check-out can be arranged for an extra charge of USD 50 (subject to availability)
  • Safes in guestrooms can be used for USD 0 per day

Children & extra beds

  • Rollaway beds are available for USD 10.00 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Parking

  • Valet parking costs USD 41 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Garden Inn Hotel Richmond Downtown
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Frequently asked questions

Does Hilton Richmond Downtown offer free cancellation for a full refund?
Yes, Hilton Richmond Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Richmond Downtown?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10 PM.
Are pets allowed at Hilton Richmond Downtown?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Richmond Downtown?
Yes. Valet parking costs USD 41 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Hilton Richmond Downtown?
Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 50 (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hilton Richmond Downtown and nearby?
Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a garden.
Are there restaurants at or near Hilton Richmond Downtown?
Yes, there are 3 onsite restaurants, featuring Italian cuisine.
What's the area around Hilton Richmond Downtown like?
Hilton Richmond Downtown is in Downtown Richmond, a short 1-minute walk from Broad Street and 2 minutes' walk from Greater Richmond Convention Center. Travelers say this hotel is in a good location.

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very Good

Hitomi, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Jacob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very Clean
Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The hotel seemed run down and not as clean too.
Linda, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Scary
I booked a king sized bed and when I checked in they said they no longer have king sized beds only double. When I asked why? He just said because we don’t have anymore and then mentioned that I booked through a third party website. I asked for a price break and he said I was already getting that through the third party. The room looked okay but we never travel without a black light and WOW. We couldn’t even touch the furniture and were scared to walk in certain parts of the room. The shower was a glass shower, as requested, although when I checked in and reiterated that detail he said he thought this room had one. The safety bar was coming off the wall and one of the body wash bottles that was supposed to be fixed to the wall was off. We also discovered a hole in the ceiling of the closet next to the front door which was a bit unsettling.
Hole in closet
“Safety bar”
Broken off bottle
Furniture we wouldn’t touch
Carina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kathy, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Elena, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Rise against concert
This is the second time that I have stayed at this hotel to see a concert. The first time there was a disturbance in the next room involving an argument and handgun use, causing me to have to change rooms in the middle of the night. This trip started out well, however we were woken at one in the morning by a fire alarm requiring that everyone vacate the building. The cause of the fire drill was steam from a shower triggering the alarm. Not surprising considering that there is no vent system in the bathroom (at least not mine, I can’t speak for the others). The fire officers on scene stated that this is the third time they have needed to respond because of this issue. This in mind, it would have been generous if we were offered a complimentary breakfast in the morning. It was enough that I had to pay 41 dollars for someone to park my car across the street in a lot I could have parked for twenty dollars. (Didn’t know this until after the fact) . I do not feel that the hotel has any interest in ensuring that you have a pleasant stay. I will not be returning, I prefer to stay somewhere that is more hospitable. All staff I encountered were friendly. The room was reasonably clean.
Jacqueline, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Thomas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

6/10 Good

John, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Josh, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Allan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Overall great experience, cleanliness, friendly staff. Parking is valet only and at 40 dollars a day is not the best price wise. Pool was clean but empty due to it being super cold all day .
Julio, 1-night family trip
Verified Expedia guest review

4/10 Fair

Room was dirty sheets were not changed from previous occupant. Hair and crumbs were on the sheets when we pulled back the comforter. Was charged an incidental fee of $50 that I was told would be reimbursed but it never was.
Antonino, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonder
MaryAnn, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The room was very clean and staff were friendly and helpful
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very satisfied.
Dan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lorena, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

When I arrived I was given a different type room than requested. After going to my room, I realized that it was not a handicapped room, which in all fairness I did not request. I did go back to the desk to request one, but if one was not available, I asked to be in room closer to the elevator-this request was denied due to full capacity. On the second night of my stay, the air in my room went out. I woke at about 11:30pm to a room that was almost 80 degrees. After two calls to the front desk, the maintenance associate arrived. I was informed that the drip pan was full, and after draining the drip pan, I was told that the unit was working. Approximately 20-25 minutes after the maintenance associate left, the AC unit began making a clicking noise followed by a noticeably loud buzzing noise. I called again for service-to which they responded quickly. I was informed that the unit was blowing cold air, but there was no explanation for the loud buzzing sound. Also, because the hotel was full I could not be moved to another room. I've stayed at other Hilton locations and this is the first time I've had a less than 5 star experience.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property
Aimee, 1-night family trip
Verified Expedia guest review

General property information

Travelers Say
"Cheerful staff, lovely neighborhood, great restaurant right in the hotel (Grotto )."
Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM