The hotel was great, but I was disappointed that I paid in full for the hotel through hotels.com, then was charged the full price plus the deposit again when I got to the hotel. I only realized this after they charged my card. Later in the evening, I was charged a random amount again by the hotel. They said I would be refunded the money, but upon my departure, my account did not reflect any refund, nor was I given any written documentation that the refund would happen. Very frustrating!