My stay was fantastic. The staff was so friendly and accommodating. I was going to stay at another hotel, but we had a family member pass and the service was the day after we were supposed to arrive in Florida. I called to see if I could adjust my dates by one day, and the staff was incredibly rude. I reached out to Nautilus at the very last minute and not only was it significantly cheaper, it was much nicer and the staff was more than understanding and compassionate. The day we were scheduled to return home, the weather wasn't looking so great. I work for an airline and kept receiving texts offering overtime, so I knew our flight was going to be disrupted. I asked the woman at the front desk if I could add on another day due to weather concerns, and she was very happy to assist. She even gave me a deal (without me asking) on the extra night. 13/10. Cannot recommend more.