I was extremely disappointed with my stay at this hotel. We were given a poorly maintained room with broken tiles, which caused water to pool on the floor. There was no phone in the room to contact reception, and the location of our room—at the furthest point in the hotel—meant taking two separate lifts just to reach it. This became even more inconvenient when housekeeping forgot to replace our towels or separate the beds as requested.
The overall service was subpar, and definitely not worth the price I paid. One of the most concerning aspects was the behavior of a staff member named Mehdi at reception, who I heard insulting me in Moroccan over the phone to a colleague. This is completely unacceptable and unprofessional.
To top it off, breakfast was disappointing, with plenty of dirty cutlery and broken glasses being used. Overall, I would not recommend this hotel based on my experience.