The Upper House

The only hotel or "House" in Hong Kong that had the largest room size starting from the most basic room category. Stayed at the Upper Suite where every room had a view of the island. Every other aspect of the house were pleasant and delightful. Such a shame though, that no complimentary champagne/wine/any other alcohol was offered to us for celebrating our Special Occasion at the House. The MaxiBar was free and restocked daily except for wines and champagnes. What the House can do is offer free wines and champagnes in the MaxiBar for a day, or at least have a bottle of champagne served for guests ready in the room. Pretty shocking also that the roses decoration in the room were not real petals. Some misunderstandings occurred where I received black tea instead of green tea when I ordered a green tea at the Cafe Gray Deluxe, and every table there by the window was reserved and I was told the guests will be arriving soon but after having dined there for over an hour none showed up. Perhaps it was just me, but one male bartender and one other male waiter seemed cold and "un-smiling" while I was there for lunch. Will definitely be back with my family to stay at "The House" again and try its penthouse or suite with harbour view.

Outstanding service, clean rooms and bathrooms, safe and accessible

Room is spacious with luxurious amenities. Lay-out is well thought out and it is more like a very nice apartment. A very relaxing retreat from a super busy city. We will definitely stay here again.

The Upper House is one of the best hotels I have ever stayed at. Beautifully designed, amazing service, great location... This was not my first stay - every time they go above expectation to create a memorable experience. There is no better way to do HK.

Beautiful, comfortable, unparalleled service. Our Studio 70 harbor view room was spacious and stunning, with a bathroom I wish I had at my house; wonderful bed and linens; and the service....oh the service was incredible!!! They went out of their way to take care of us, from paying for our taxi upon arrival cause we had local currency yet (which they later charged to our room), to packing for travel a delicate object I purchased, all without asking! Staff was just very attentive. It is also very conveniently located across the street to a subway station. A few minor downsides in my opinion: it sits on the Hong Kong side, which doesn't have the spectacular view as those hotels that sit on the Kowloon side, although it's not bad either. I was surprised that the tub was not a jacuzzi, just a regular soaker tub, modern looking but not a very comfortable one. Also, being a recently built hotel, I was surprised it lacked convenient outlets to plug in cell phones, which have become sort of the norm in most hotels. All in all, a wonderful experience that I recommend wholeheartedly and look forward to staying there again.