During our official trip, we had a stop in Cologne and arrived earlier than the designated check-in time. Although we requested a parking spot 14 days in advance, we were informed that no parking was available for us and were given three alternative parking options. Unfortunately, the two recommended garages were closed due to the Pride events, which resulted in us spending over 20 minutes searching for an available parking area.
The front desk staff, however, were exceptionally professional and accommodating. They assisted us in storing our luggage while we explored the city to pass the time and return after the official check-in time. When we came back, we were promptly given the keys. Our room was located on the first floor.
Upon entering the hallway, we were immediately hit by an overwhelming odor, almost making us feel sick. Fortunately, once inside our room, the smell from the hallway dissipated completely. The room, beds, and bathrooms were spacious and very clean. However, the room lacked air conditioning, so we opened the windows for ventilation. Unfortunately, heat and external noises all night made it difficult to get a restful sleep.
Overall, the staff's helpfulness and the cleanliness of the room were positives, but addressing the hallway odor, improving cooling options for the hotter seasons, and establishing quiet hours could significantly enhance the guest experience.