2/10 Poor
Nov 30, 2024
Horrendous customer service
At 7:00 in the morning, we were awakened by the sound of power tools being used on the floor above us. When I addressed this with the front desk staff, she insisted no one was using powered tools around our room, I insisted she call her maintenance crew and ask them to stop. She tried to call, but couldn’t get them to answer the phone. She drugged me off.
I went back to our room, where my entire family was now awake and had to search for the source of the noise.here they were renovating the ice machine room directly above us. I asked them to stop. They didn’t speak English. Back to the front desk I went. Again, the staff was completely unconcerned.
Eventually they did stop drilling, but by that point we had it and were leaving the hotel. No apologies from the front desk staff.
Christy
Christy, 1-night trip
Verified Hotels.com guest review