Ker Recoleta Hotel & Spa

The lobby design is ultra luxe and gives the impression of a 5 star. My executive room however was more 3-4 star, spartan, facing a building without any sunlight and the bathroom in need of a renovation. Breakfast had options but not that tasty. Service excellent throughout though. Massage was from a lovely old lady who knew what she was doing but too gentle for my taste.

Very helpful reception - good source of info and use them if you need to book a cab. Good location for getting around BA on foot. Breakfast is a bit of a scrum with everyone arriving at once - expect the wifi to fail at such busy times. Room decor a little tired and the lighting meant you were in the dim and gloom most of the time. Overall, a fair hotel - nit great but it does the job.

hardly any natural light in the rooms (facing onto a light shaft about 2x2m wide, so you have direct view into neighbors room 2 m away, also given that it's quiet a high building you can imagine how little light comes in), few and very weak lamps only in room, tiny bathroom (you have to turn sideways to get into the shower as there is otherwise no space)...and I would have probably put up with that but after three days of every day being told that the next day the pool might be ope again I lost patience and checked out...which caused a lengthy debate with the very unpleasant receptionist who clearly had never heard of customer service (and on two previous days his similarly inept colleagues did not even know the pool/spa were closed). Average breakfast, not a single non-spanish TV channel, two tiny lifts for only 3 people at a time each for the whole hotel, rooms in poor state of repair, basically there was just nothing even vaguely pleasant about this place that claims to have 4 stars. Avoid!

The location was great , I was pretty disappointed tho over all.We were their in a hot time but their was a TINY, tiny not working great a/c in lobby so the lobby was litterly always 87-95 degrees with no fans or circulating air.Was extremely uncomfortable .Never at any time in the restraunt or front desk did their ever appear to be a supv or some one charge .Staff was cordial and polite enough but seemed over worked and under supported .The room it's self was ok BUT the A/C didn't work properly and honestly it was miserably hot the entire stay , was difficult to sleep and rest properly due to the extreme heat .The bathroom was dated and had a lot of mold in places especially the ceiling .Im not 1 to give a bad review and try to be objective but I would not recommend staying here .

The hotel had a small but refreshing pool. Desk staff was attentive and helpful.