6/10 Good
Nov 24, 2024
Frustrated
For us location was perfect. Soho & Greenwich Village. Room was fine.
Only one snag. We got there early and was going to leave our luggage with the concierge but the front desk person said our room would be ready in 15 mins. That’s at 1 pm. By 1:40 the room was still not ready and the front desk person apologized and said she’d give us two vouchers for drinks or breakfast. We ended up leaving our luggage with the concierge and ate in Chinatown right up the street. Lost 40 mins. Not the biggest deal but frustrating. Ps. When we checked in at about 4 pm it was a different front desk person that had no idea about the vouchers which I never received. Again, if you come check in time things should go well. Great location. Little Italy & Chinatown walkable.
Verified traveler
1-night trip
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