Was not the property that I saw on Expedia, I reserved this property on the 22 of December 2024, unfortunately I had a medical emergency and I had to rebook my flights and immediately made a phone call to Expedia regarding my situation, which they understood and promised to call the hotel and rebook for the 24th until the 28th. ( my booking was paid until the 28th originally). Every day I was in constant communication with Expedia, which they assured me that I was not going to have any issues on my arrival, I called them again 1 hour prior my departure which they confirmed that I was not going to have any issues and that the hotel was not answering the phone. When I arrived to the hotel it was 8pm, Timmy surprised they have never heard my name or my reservation and they had no rooms available at the time, after 2 hours on the phone with Expedia and back and forth with the hotel staff, they finally miraculously found my reservation which a short stay ?!!! And my receipt had the original day off the hotel !!!.. just picture yourself, wife, 2 kids and Christmas with no place to stay and paid !!!
Finally the hotel agreed to give us a “room” (I don’t know how they work on that miracle) since at the beginning they said they had nothing available.
Of course we take it, we had been flying since the night before ! We were exhausted !!.
Guess what ?!! The hotel smelled like cigarettes, the elevator, the room was horrible with nothing working on it !! No towels ! Gross!! Do not stay