H+ Hotel Köln Hürth

We booked 4 rooms for 3 nights. All the rooms were smoking rooms even though we requested non-smoking. I was told 3 different excuses for why this happened. Cobwebs on the ceilings in all of the rooms. Dirty bathrooms, one room had long black hairs on the toilet. Burn holes in the curtains. Toilet paper and tissues empty. Dust in places that aren't normally seen - hair dryer cord, on top of small mirror, top edge of desk, pictures, etc. Two room safes were either locked out or defective. Apparently no supervision of housekeeping quality being done. Two rooms were moved to non-smoking after the first night - the new rooms also had cobwebs and dirty carpets. One room smelled like wet socks. I was told we would get a partial refund but upon checking out, the manager said there was no note about such a refund in the system. This was my second stay, and we came back because it wasn't bad for the price, but this experience has left a very bad taste in my mouth...and bad smell in my nose. Beds were comfy. The breakfast was good and fresh. Plenty of parking and centrally located for quick access to nearby cities and autobahns.

We booked 4 rooms for 3 nights. All the rooms were smoking rooms even though we requested non-smoking. I was told 3 different excuses for why this happened. Cobwebs on the ceilings in all of the rooms. Dirty bathrooms, one room had long black hairs on the toilet. Burn holes in the curtains. Toilet paper and tissues empty. Dust in places that aren't normally seen - hair dryer cord, on top of small mirror, top edge of desk, pictures, etc. Two room safes were either locked out or defective. Apparently no supervision of housekeeping quality being done. Two rooms were moved to non-smoking after the first night - the new rooms also had cobwebs and dirty carpets. One room smelled like wet socks. I was told we would get a partial refund but upon checking out, the manager said there was no note about such a refund in the system. This was my second stay, and we came back because it wasn't bad for the price, but this experience has left a very bad taste in my mouth...and bad smell in my nose. Beds were comfy. The breakfast was good and fresh. Plenty of parking and centrally located for quick access to nearby cities and autobahns.

Staff very friendly and help food good and room comfortable well decorated and quiet

Air conditioning did not work hair dyer did not work .. average service ... nothing special.

The hotel was overall very nice. Only problem was maybe the location was a bit far from my destination which was Colognmesse. It took me around 50 minutes to get there. Oh and maybe they should put a freezer in rooms as I couldnt find one in mine. One thing I really liked was breakfast service. They serve quality foods. Staff was very nice. i didnt bring my toothbrush so I asked for one which they provided in a very nice manner.