Hotel Gromada Warszawa Centrum

This is one of the worst hotels I have ever stayed in, the service was poor. The mattress was very thin. It was not clean with marks all up the wall.

The location of the hotel is one of the best in Warsaw fitting nicely between the shopping district and the old town with a lot of restaurants and cafes close by. The hotel has seen grander days and the age is apparent with old decor and an elevator that takes forever. My real issue is with the front desk staff who were either unfriendly or inefficient. When I arrived there were two people ahead of me and the staff took 25 minutes to get to me. There was one guest who was at the desk the whole 25 minutes. I have no idea why. Despite the fact a line was forming behind me the staff failed to recognise they were giving too much time to these other issues and didn’t find a way to start serving the rest of us. My own check in took about 2 minutes. Later, when I tried to ask one of the staff who was there about the wait she acted like it never happened. Perhaps I had a reputation by then as the morning I left I had another issue with the front desk. Another girl was there and she seemed to be pretty efficient, but her manners were seriously lacking. She demonstrated clear annoyance which was quite disconcerting. If you get a good price the place is not horrible and the location makes it worth it, but don’t have high expectations of the place. The grand lady is now a budget hotel.

Good location. Walking distance to central station. Old town can be reached on foot within 20 mins or taxi is short trip. Room is clean w a fridge to keep drinks cold. Shower in bathtub is a little challenge without shield or shower curtain. One elevator only and it is slow. Breakfast is very basic. I took a second breakfast at the cafe round the corner. Several office buildings opposite so cafes available. Overall good and nothing fuzzy if you want to explore the city on yr own.

Room was cold overnight.

staff were amazing and helpful. beer cheap