2/10 Slæmt
7. ágúst 2025
Horrible experience
Horrible experience! We had 2 rooms booked, 301 and 308. I was accommodated together with my 8 y old son in room 301, Josephine. As soon as we entered the room, we were greeted by a very uncomfortable chill and a terrible noise —clearly, the ventilation system was not functioning properly. Despite my attempts to adjust the thermostat and contact the front desk for assistance, the ventilation issues remained unresolved throughout my stay.
To make matters worse, the staff's attitude was incredibly rude and disappointing. When I approached them to address my concerns about the cold room, I was met with disrespect and a lack of support. It felt like my complaints were being brushed off, and I was left to fend for myself and my child in a very cold and uncomfortable environment. Bathroom ventilation, that was working like a drilling machine, could stop only when disconnecting the entire room from electricity. When electricity was back, it was starting again. When I indicated I cannot sleep in that temperature and noise, reception staff indicated I should exchange room with my parents, who were accommodated in the other room we booked, if I want to not sleep in cold. Alternatively that I should leave the hotel. It was 23.45 h and I was with a young child, in a room I paid for in advance. I was astonished.
Overall, my stay was marred by poor room conditions and unhelpful staff. I would not recommend this hotel to anyone looking for a pleasant and supportive hotel experience.
Olguta
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