Kenzi Solazur Hotel

Not so good

The hotel is across the beach, nice view, the lobby and dining area are beatiful, the breakfast is big lots of variety and is awesome, food is delicious😁😁The staff is nice . Though the hotel is quite run down despite of some renoes in the washrooms, newer TVs, tiled flooing; but the carpets are extremely old, everything looks very cheap, no tissues in the room, beddings ate cheap and not comfortable.

Only one thing I liked was the view from the end of corridor it was onto the beach every thing else was very bad the hotel was rated as a 4* it was no more than a 2* As you walked into the building everything you looked at was in need of replacement (tiles,carpet,windows,furniture and bathroom were all needed replacing) the food was terrible cold and inedible also it had a night club as part of the building that started at 23.30 and went on until 04:00 at full volume As you can see from this I would advise everyone looking at this hotel never to book into it

NO. NO. NO. WARNING . THIS IS AT BEST A BIG 3 STAR. BED BUGS GOT BITTEN ALL OVER. RUBBISH FROM OTHER ROOMS LEFT FOR DAYS OUTSIDE MINE. PEOPLE CLAIMING TO WORK FOR HOTEL HUSTLE YOU ON THE PREMISES. G4S SECURITY STAND AND WATCH. DESPITE THESE CROOKS COMING INTO THE HOTEL PREMISES THE SECURITY DONT WANT TO MOVE FROM THE DOORS WHERE THEY HUDDLE IN GROUP OF 3. WHEN TOLD THE HOTEL ABOUT THIS. WAS TOLD IT WAS NOT THEIR PROBLEM. THE MANAGER GAVE ME A TYPICAL MORROCCON REPLY. HE SAID THAT I WAS WORKING WITH THE HUSTLER. TRYING TO ABSOLVE ALL RESPONSIBILITY. SHAMEFUL. WHEN I SAID IT IS ALREADY REPORTED ON TRIPADVISOR. THEY HAD NO REPLY. DO NOT STAY HERE. YOU HAVE BEEN WARNED.

Disappointing. They need to train their stuff. Some stuff members, at the reception, were rude. This unfortunate because the hotel has a lot of potential. Will not stay there again.

Although I cant fault majority of the staff at Kenzi Solazur, there was one individual who left a particularly bad taste with us. After shinning my 87 year old grandma mother to one side, this person then decided to try it with me. He called himself Ridwan, although probably a fake name so il describe him. Slick backed hair, glasses, looks like he enjoys the smell of his own waste, that type of thing. Incredibly rude and dissmisive seeing as we had to check back in after having our flights cancelled. I think customer service training is definitely required for some staff, as I believe this individual is ruining it for the rest of the hotel

reasonable hotel could do with some work as was cracking in places in the rooms, rooms were decent size , breakfast was good and good location WiFi needs connecting each time which is annoying and slow

The hotel itself is lovely, the bedrooms are spacious and the cleanliness is very good. The staff are very accommodating and friendly and make you feel very welcome. You cannot fault the location of the hotel as it is a stone throw away from the ocean. The swimming pool is small but doable.

It was great and amazing very comfortable and friendly

Generally everything was fine except there wasn’t a remote for the tv, so I requested one to be sent to my room which the receptionist said they will send one but none was sent.